Policies and Frequently Asked Questions

At Clarity MD, we appreciate your patronage and are committed to providing an excellent patient experience. Due to the popularity of our exclusive services, we have enacted policies to ensure all patients are given quality service. We ask that you consider our policies not as restrictions, but as indispensable rules, which allow us to provide high standards of service. With regard to fees, these are unfortunately necessary due to unavoidable expenses and valuable time allocated to patients when they make the appointment.

Appointment policy:

ClarityMD requires a credit card to reserve an appointment. Please arrive 10 minutes prior to your treatment to allow ample time to check-in and prepare for your treatment. Arriving late will limit the time for your treatment. Patients arriving 15 minutes late or later will be rescheduled and subject to a $50 non-refundable fee.

We provide appointment confirmations via email, text or phone call. However this is not guaranteed. It is the patient’s responsibility to keep track of appointments. If you have questions regarding your appointment time please call the office at 317-571-8900.

Cancellations and No Shows:

Due to the popularity of our services, we require 24 hours notice of a cancellation. Subsequent no-show appointments and same day cancellations or reschedules will be subject to a $50 non-refundable fee. This enables us to compensate our employees for their time, and maintains a higher availability of our time for you as well as others.

Product returns

All product sales are final.

Service returns

All service sales are final.

Laser package purchases:

• When purchasing a laser package, we require 50% down to book the first treatment
• 100% of the package price is due at first treatment.

Payment options

ClarityMD accepts Visa, Mastercard, Discover, American Express and personal checks (with ID). Financing options are available through CareCredit. Visit CareCredit.com for more information. Returned checks will be subject to a $25 charge.

Scheduling an appointment is your acceptance of these policies. All prices, policies and services are subject to change without notice.
“Clarity does such an amazing job at making me feel welcomed. The entire staff is amazing. Dr Harper is attentive and listens to my concerns and needs. Deanna does an amazingly thorough job with my skin.”
—Cat M.